Billing, Cancellation & Refund Policy

Document

Billing, Cancellation & Refund Policy

Issued by

Geek Of States LLC (1800GEEK®)

Effective

October 4, 2026

Applies to

Business clients · USA & Canada

1. How we price

• Managed services — a recurring fee per user or per device, at the rate in your agreement. See Managed IT Plans for starting prices.
• Projects — a fixed or estimated price based on scope, approved in writing before work begins.
• Out-of-scope requests — we tell you before starting and quote them; we never bill them without approval.
• Licences and hardware — billed at the price in the quote you approved.

Prices are in US dollars unless your quote says otherwise, and exclude applicable taxes, such as U.S. sales tax or Canadian GST/HST/PST.

2. Invoices and payment

Invoices are issued by Geek Of States LLC (1800GEEK®) and are payable on the terms and by the methods shown on the invoice.

Protecting you from invoice fraud: we will never ask you to pay by gift card, cryptocurrency or wire to a personal account, and we will never change our payment details by email alone. If you receive a message saying our bank details have changed, call us on 1-888-915-4335 — dialled from this page — before paying anything.

3. Changing users, devices or plans

As your team changes, your recurring fee follows it. Users or devices added or removed are reflected on the next invoice after the change, as your agreement describes. You can move between plans by agreement; we will confirm the new price in writing before it applies.

4. Cancelling ongoing services

There is no long-term lock-in. To cancel ongoing services, send written notice to support@1800geek.com from an authorised contact. Fees continue until the end of the notice period in your agreement, and we carry out an orderly offboarding as described in our Master Terms of Service.

Subscriptions paid on our secure payment page. These are billed monthly, either for the term you choose (3, 6 or 12 months) or until you cancel. You can cancel at any time by calling 1-888-915-4335 or emailing support@1800geek.com; no further monthly charges are made after we process your request. Payments already made are not refunded for the part of the month remaining. Fixed-term subscriptions stop automatically after the final payment, with no renewal.

5. Refunds

• Managed service periods — a billing period that has already started is not refunded pro rata unless your agreement says otherwise.
• Projects — work already performed is chargeable. If you cancel a prepaid project, we refund the amount for work not yet performed, less any third-party costs we have already incurred for you.
• Licences and hardware — follow the vendor's return and cancellation rules. Many Microsoft 365 and other subscriptions are annual commitments that vendors do not allow to be cancelled or refunded mid-term. We will tell you about any commitment before you approve a purchase.

6. When we get it wrong

If an invoice is wrong, or we billed for a service we did not deliver, we will correct it — by a credit on your next invoice or a refund, whichever you prefer. Service-level credits, where offered, are defined in your Service Agreement.

If something is not right, tell us. Most billing questions are settled in a single conversation.

7. Questioning an invoice

Please raise any question about an invoice within 30 days of its date, by email to support@1800geek.com or by calling 1-888-915-4335. Tell us the invoice number and what you think is wrong. Pay any undisputed part of the invoice on time while we look into the rest. Please contact us before raising a chargeback with your card issuer — it is almost always faster.

8. Late payment

If an invoice remains unpaid after reminders, we may pause non-essential and project work after giving written notice. We will not withhold your administrative credentials, data or domain names, and we will not switch off security protections as leverage.

9. Contact

Billing questions: support@1800geek.com · 1-888-915-4335 · Geek Of States LLC (mailing address on our Contact page).