Managed IT services — frequently asked questions
What managed IT is, what's included, how pricing works, and how we support businesses across the USA & Canada. Still have a question? Call us — we're happy to help.
A managed IT service provider runs your technology for a predictable monthly fee instead of charging per incident. 1800GEEK handles your helpdesk, Microsoft 365 and email, networks, cybersecurity, backup, and device management — proactively monitoring and maintaining everything so problems are prevented, not just fixed.
Our managed plans include unlimited helpdesk support, 24/7 monitoring and patching, Microsoft 365 and email administration, endpoint security and antivirus, backup verification, network oversight, and a named point of contact. We tailor the scope to the size and needs of your business.
Managed clients get priority response. Standard issues are typically answered the same business day, and business-critical outages are escalated immediately during our support hours (Monday–Saturday, 9am–6pm CST). Response targets are set out in your service agreement.
Yes. We handle Microsoft 365 tenant setup, licensing, mailbox and data migration, Exchange Online, Teams, SharePoint, and OneDrive. We can migrate from on-premises Exchange, Google Workspace, or another provider with minimal downtime. (1800GEEK is an independent IT provider and is not Microsoft.)
Yes. We provide layered security: endpoint protection, multi-factor authentication, email filtering, patch management, access controls, and security awareness guidance. We also run security assessments to identify gaps before they become incidents.
Most managed IT work is delivered remotely for speed, with secure monitoring and support tools. Where an issue needs hands on hardware — networking, cabling, device deployment — we arrange onsite visits in supported service areas.
Managed IT is usually priced per user or per device, per month, so your cost scales predictably with your team. We scope your environment first, then provide a fixed monthly quote with no surprise per-incident charges. See our Managed IT Plans page for an overview.
We offer flexible agreements. Many clients start with a short initial term so both sides can confirm the fit, then continue month to month or on an annual plan. We will always set out the term clearly before you commit.
Yes. We can act as your complete outsourced IT department, or as co-managed IT that supports an in-house person or team — covering overflow, after-hours, monitoring, security, or specialist projects.
We focus on small and mid-sized businesses — typically from a handful of employees up to a few hundred — across professional services, healthcare, trades, nonprofits, and more. Our plans scale as you grow.
Yes. 1800GEEK delivers managed IT services to businesses across the United States and Canada, with onsite options in supported service areas.
We are not Microsoft. 1800GEEK (Geek Of States LLC) is an independent managed IT services provider and a Microsoft Partner (Microsoft AI Cloud Partner Program, Partner ID 6545613) — we work with Microsoft technologies, but we are not Microsoft or Microsoft Support and our services are not endorsed by Microsoft. We are not Dell, HP, Lenovo or Apple either. Third-party names and trademarks belong to their owners and are used only for identification.
Still have questions?
Talk to an engineer about your environment. Call us or book a discovery call.