Frequently asked questions
Everything you might want to know about working with 1800GEEK. Still have a question? Call us — we're happy to help.
You contact us by phone or online, a technician confirms the issue, and with your permission you start a secure remote session. The technician connects to your computer over an encrypted connection, fixes the problem while you watch, and explains what was done.
Yes. Sessions are encrypted, require your permission to start, and you remain in control. You can watch everything and end the session at any time. We never take unattended access unless it is clearly approved.
Not for remote support — we connect over the internet, so your device stays with you. You can also visit a support location for in-store help, or request an on-site visit where available.
Yes. We help with printer setup, wireless printer connection, driver installation, and printing or scanning errors — for both home and office printers.
Yes. We assist with Microsoft Office and Microsoft 365 setup, installation, activation, configuration, and general troubleshooting. (1800GEEK is independent and not affiliated with Microsoft.)
Absolutely. We support small businesses with workstation setup, email, printers, networks, Microsoft 365, security, remote-employee help, and ongoing IT support. See our Business Support page.
Yes. Our technicians scan for, isolate, and remove viruses and malware, then help set up protection and safe-browsing habits to keep your device secure.
Yes — slow computers are one of the most common issues we fix. We diagnose the cause, clean up clutter and startup items, and optimize performance so your device feels fast again.
Yes, in available areas. A technician can visit your home or business for setup, networking, device installation, troubleshooting, and business IT support.
If we're unable to resolve your issue, we'll explain why clearly and discuss next steps. You may be eligible for a billing review — please reach out to our support team. See our Refund Policy for details.
Yes. 1800GEEK provides remote computer support to customers across the United States and Canada, with in-store and on-site options in available areas.
No. 1800GEEK is an independent technology support provider. We are not Microsoft, Dell, HP, Lenovo, Apple, or any other third-party brand, and we don't claim to be unless specifically authorized. All third-party names and trademarks belong to their respective owners and are used only for identification purposes.
Still have questions?
Our friendly technicians are happy to help. Call now or send us a message.