Never ask for passwords
We do not need your Windows password, banking passwords, or email passwords to help you. If someone asks, it is a scam.
Trust & Safety
Tech support scams are real, and being cautious is smart. Here is exactly how we work, what we will never ask you for, and how to confirm you are dealing with the real 1800GEEK.
Our Commitments
What 1800GEEK will never do
If anyone claiming to be from 1800GEEK does any of the following, it is not us. Hang up and call us directly on 1-888-915-4335.
Never cold-call you
We do not call people out of the blue to say their computer has a virus. Legitimate companies cannot detect problems on your PC remotely without your involvement.
Never demand gift cards
We never accept gift cards, wire transfers, cryptocurrency, or payment apps. Any request for those is fraud, without exception.
Never connect without permission
A remote session only ever starts when you approve it on your own screen. We cannot access your computer without that step.
Never use scare tactics
We will not tell you your computer is about to be locked, your data is about to be deleted, or that you must act within minutes.
Never claim to be Microsoft
1800GEEK is an independent support provider. We are not Microsoft, Apple, Dell, HP or any other brand, and we never say we are.
Remote Access
You stay in control the whole time
Remote support only works the way you allow it to. Here is what actually happens.
1
You start it
Nothing begins until you download the session tool and read out the one-time code to your technician.
2
You watch it
Your screen stays visible to you at all times. Every click the technician makes happens in front of you.
3
You can stop it
You can end the session instantly at any moment by closing the tool. Access ends the second you do.
4
It does not persist
The session code is single-use. When the session ends, we cannot reconnect without you starting a new one.
Verification
How to confirm you are talking to us
Call the number on this website
The single most reliable check: end whatever conversation you are in and dial 1-888-915-4335 yourself, typed from this page. Never rely on a number given to you in a pop-up, an email, a text message, or by an unexpected caller.
Check the web address
Our only website is 1800geek.com. Look for the padlock in your browser and confirm the spelling carefully. Scam operations frequently register lookalike domains with extra words, hyphens, or different endings.
Know our official contact points
- Phone: 1-888-915-4335
- Email: support@1800geek.com
- Address: 11210 W 59th St, Shawnee, KS 66203
We are a registered trademark holder: 1800GEEK®, USPTO Registration No. 7,582,257, International Class 042.
Payment is always transparent
You are told the price before any work begins. We accept major credit and debit cards only, and you receive a receipt. We will never pressure you into a payment method that cannot be reversed, and we will never ask you to log in to your bank while we are connected.
Scam Awareness
Warning signs of a tech support scam
These tactics are used by fraudsters impersonating support companies. None of them are things a legitimate provider does.
A full-screen pop-up that will not close
An alarm sound or countdown timer
Being told not to hang up the phone
A request for gift cards or crypto
Being asked to open your online banking
A refund that is somehow too large
If you think you have been scammed
Act quickly, and do not feel embarrassed. These operations are professional and they target careful people too.
- Disconnect the computer from the internet and uninstall any remote access software you were asked to install.
- Contact your bank or card issuer immediately to report the charge and ask about reversing it.
- Change your passwords from a different, trusted device, starting with email and banking.
- Report it. In the United States, report to the FTC at reportfraud.ftc.gov. In Canada, report to the Canadian Anti-Fraud Centre at antifraudcentre-centreantifraude.ca.
If someone used our name to defraud you, please tell us at support@1800geek.com. We take impersonation seriously and will help however we can.
Your data and privacy
We only access what is needed to resolve your issue, and we do not copy, retain, or sell your personal files. How we handle information is set out in our Privacy Policy. The terms covering our services are in our Terms & Conditions and EULA.
Our technicians
Work is carried out by trained, certified technicians who follow a documented process and explain what they did in plain English at the end of every session. If you are ever uncomfortable with how a session is going, you can end it immediately and contact us.
Not sure if a call was really us?
Do not take a chance. Hang up and call the number on this page directly, and we will confirm.