Privacy Policy

Last updated: January 2026

This Privacy Policy describes how 1800GEEK ("we," "us," or "our") collects, uses, and protects information when you use our website and support services.

1. Information We Collect

We collect information you provide directly and information generated during support, including:

• Contact details — name, phone number, and email address.
• Support details — your device type, the issue you describe, and your preferred support method.
• Technical information — limited details about your device gathered during a session to diagnose the issue.
• Website usage data — basic analytics such as pages visited and general location, collected through cookies and similar technologies.

2. How We Use Information

• To provide, schedule, and deliver support services.
• To respond to your inquiries and follow up on support requests.
• To process payments for services you purchase.
• To improve our website, services, and customer experience.
• To meet legal, security, and record-keeping obligations.

3. Contact Form Data

Information submitted through our contact or support request form is used solely to respond to you and provide the support you requested. We do not sell this information. We only ask for the details needed to help you.

4. Remote Support Session Data

During a remote support session, a technician may view your screen and device to diagnose and resolve the issue you described. Sessions take place only with your permission, and you can end them at any time. We do not collect or retain personal files from your device beyond what is necessary to perform the requested support, and we do not request sensitive information that is not needed to help you.

5. Payment Information

Payments are processed through secure third-party payment providers. We do not store full payment card numbers on our systems. Your use of a payment provider is also subject to that provider's privacy practices.

6. Cookies and Analytics

Our website may use cookies and analytics tools (such as website analytics services) to understand how visitors use the site and to improve performance. You can control cookies through your browser settings. Some features may not function fully if cookies are disabled.

7. Data Protection

We use reasonable administrative, technical, and physical safeguards designed to protect the information we hold. No method of transmission or storage is completely secure, but we work to protect your information against unauthorized access, use, or disclosure.

8. Third-Party Service Providers

We may share information with trusted service providers who help us operate our business — for example, payment processors, communication tools, and analytics providers. These providers are expected to handle information consistent with this policy and applicable law. We do not sell your personal information.

9. Your Rights

Depending on where you live, you may have rights to access, correct, or request deletion of your personal information, and to opt out of certain uses. To exercise these rights, contact us using the details below. We will respond consistent with applicable law.

10. Contact Information

Questions or requests about your privacy? Call 1-800-595-4335 or email support@1800geek.com.