Terms & Conditions
Please read these terms carefully. They explain how our services work and the responsibilities of both 1800GEEK and our customers.
Last updated: January 2026
These Terms & Conditions ("Terms") govern your use of the computer and technology support services provided by 1800GEEK ("we," "us," or "our"). By requesting or using our services, you agree to these Terms.
1. Scope of Services
1800GEEK provides technology support services including remote, in-store, and on-site assistance with computers, laptops, printers, Wi-Fi and networks, email, software, Microsoft Windows and Office, security, and small business IT. The specific work performed depends on the issue described, the condition of the device, and what can reasonably be achieved during a support session.
2. Remote Support Authorization
Remote support is only performed with your permission. By starting a remote session, you authorize a technician to access your device for the purpose of diagnosing and resolving the issue you've described. You may watch the work as it happens and may end the session at any time. We do not take unattended access to your device unless it is clearly explained and approved by you in advance.
3. Customer Responsibility
- You confirm that you are the owner of the device, or are authorized to request support for it.
- You agree to provide accurate information about the issue and your device.
- You are responsible for having the legal right to use any software involved in the support session.
- You should remain available to grant permissions and answer questions where needed.
4. Payment Terms
Fees for support are based on the plan or service you select. Pricing is presented before work begins where applicable. Final pricing, scope, and availability may vary based on device condition, location, and support requirements. Payment is due as described at the time of purchase or as otherwise agreed.
5. Refund Policy
Refund eligibility depends on the type of service and the work performed. Please review our full Refund Policy for details. In general, once technical or remote services have been delivered, refund eligibility may be limited.
6. Third-Party Software and Services
Some support may involve third-party software, applications, or services. We do not own or control these products and are not responsible for their performance, licensing, or availability. You are responsible for maintaining valid licenses for any software you use. Use of third-party products is subject to their respective terms.
7. Data Backup Responsibility
Technology support can, in rare cases, affect data. We strongly recommend that you back up important files before any support session. 1800GEEK is not responsible for loss of data, and backing up your data remains your responsibility. We are glad to provide guidance on backing up your files.
8. Limitation of Liability
To the fullest extent permitted by law, 1800GEEK's total liability for any claim arising from our services is limited to the amount you paid for the specific service in question. We are not liable for indirect, incidental, or consequential damages, including loss of data, profits, or business interruption. Some issues may not be resolvable, and a request for support does not guarantee a specific outcome.
9. Service Availability
We aim to provide timely, reliable support, including same-day help where available. However, availability of remote, in-store, and on-site support may vary by location, demand, and circumstances. We reserve the right to decline or discontinue service where appropriate.
10. Third-Party Trademarks
1800GEEK is an independent technology support provider. We are not Microsoft, Dell, HP, Lenovo, Apple, or any other third-party brand, and we do not claim to be unless specifically authorized. All third-party names, logos, brands, and trademarks are the property of their respective owners and are referenced only for identification purposes where applicable.
11. Changes to These Terms
We may update these Terms from time to time. The most current version will always be posted on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.
12. Contact Us
Questions about these Terms? Call us at 1-800-595-4335 or email support@1800geek.com.