IT Helpdesk
Your staff reach a certified engineer by phone, email or portal, under the scope and response targets in your agreement.
Managed IT · Cybersecurity · Cloud
Managed IT for growing businesses
Your IT department, fully managed. We run the helpdesk, security, cloud, networks and backups for small and mid-sized businesses across the USA and Canada — proactively, for one predictable monthly fee.
Managed IT
Cybersecurity
USA & Canada
Proactive Monitoring
Predictable Monthly Fee
Patch Compliance
98%
Threats Blocked
12
Network · Stable
940Mbps
PROACTIVE_MONITORING
CERTIFIED_ENGINEERS
MICROSOFT_365
USA_&_CANADA
SMB_&_MID-MARKET
How We Deliver
Remote-first, on-site when it matters
Most managed IT runs quietly in the background. When something needs hands-on work, an engineer comes to you or works on your equipment directly.
Device Lifecycle
Procurement, imaging, enrolment and secure retirement of company laptops and workstations — staged and configured before they reach your staff.
On-Site Support
An engineer comes to your office for network work, server and workstation rollouts, and anything that cannot be fixed down a wire.
What We Manage
Everything your business runs on, managed
One provider accountable for the whole stack — from user accounts and endpoints to the network, the cloud tenant and the backups behind it.
Endpoint performance
Threat detection
Print & scan fleet
Firewalls & Wi-Fi
Email security
Onboarding & offboarding
Identity & MFA
Backup verification
Line-of-business apps
Security policies
Patch management
Software deployment
Visibility & Reporting
Know the health of your IT at a glance
We monitor every managed device, account and backup, act on issues before your team notices, and report back in plain English so you always know where things stand.
- Continuous monitoring — endpoints, network, security posture and backups.
- Regular IT reviews — risks, recommendations and roadmap, in business terms.
- Lifecycle planning — warranty, end-of-support and refresh dates tracked for you.
◤ Sample IT Health Report
● ALL SYSTEMS GO
Patch compliance92%
MFA coverage100%
Backup success88%
Devices in warranty64%
Why Choose 1800GEEK
A managed IT partner, not a ticket queue
You get a named point of contact who knows your environment, engineers who fix root causes, and advice that is tied to how your business actually runs.
- Security built in — MFA, least-privilege access and encrypted tooling as standard.
- Certified engineers — who document your environment and explain decisions clearly.
- Predictable pricing — per-user monthly fees and quoted projects, agreed in writing.
- Yours to keep — your tenant, domains, data and documentation stay in your name.
100+Cities covered
40States & provinces
6 daysStaffed every week
2Countries
Our promise to every client
Scope and price are agreed in writing before work begins. Remote access is encrypted, logged and limited to what your agreement covers, and you can review or revoke it at any time. We document what we change — and we are an independent provider, never claiming to be Microsoft, Apple or any other brand.
AI & Copilot Readiness
Put AI to work, safely
AI assistants like Microsoft 365 Copilot are only as good as the data and permissions behind them. We get your business ready first, then help your team use AI without exposing what should stay private.
Data & permissions clean-up
We find files shared far wider than intended across SharePoint, OneDrive and Teams, and tighten access before an AI assistant can surface them to the wrong person.
AI usage policy
A clear, practical policy for which AI tools your staff may use, what business data can go into them, and how AI-generated work is checked.
Copilot rollout
Licence the people who will genuinely use it, start with a pilot group, measure real usage and train staff — before committing the whole company.
Onboarding
From first call to fully managed in five steps
A structured onboarding means nothing is missed and your team barely notices the switch.
01
Discovery call
We learn how your business works, your team size and what is not working today.
02
IT assessment
We audit devices, accounts, network, security and backups, and report the risks.
03
Proposal & agreement
A fixed per-user monthly fee, a clear scope and agreed response targets.
04
Onboarding
We deploy monitoring and security, document everything and fix the urgent gaps.
05
Managed & reviewed
Day-to-day support plus regular reviews to keep your IT ahead of the business.
You stay in control
Our access to your systems is governed, not assumed:
- Access only as defined in your agreement
- Encrypted, MFA-protected tooling
- Every admin action logged and auditable
- Credentials held in an encrypted vault
- Access revocable by you at any time
Co-Managed IT
Already have an IT person or team? We add the tooling, security and extra hands they need — without taking control away from them.
- Monitoring, patching & security tooling
- Helpdesk overflow & after-hours cover
- Projects, migrations & specialist skills
Fully Managed IT
No in-house IT? We become your IT department — helpdesk, security, cloud, networks and strategy, under one predictable monthly fee.
- Unlimited helpdesk for your whole team
- Cybersecurity, backup & compliance
- Named contact & quarterly IT reviews
United States
Canada
Trust & Security
Security is part of the service, not an add-on
Every managed environment gets the same baseline controls, and every engineer follows the same documented process.
Least-privilege access
Engineers get only the access a task needs, and it is reviewed regularly.
MFA everywhere
Multi-factor authentication on your accounts and on every tool we use.
Documented changes
Changes are recorded so you have a full history of your environment.
Data minimisation
We access business data only where a task requires it, never by default.
Tested backups
Backups are monitored and restore-tested, not just switched on.
Patch discipline
Operating systems and apps patched on a managed, scheduled cycle.
Query · FAQ
Questions, answered
A few of the things business owners ask us most. See the full list on our FAQ page.
Our managed plans cover your helpdesk, monitoring and patching, Microsoft 365 and email administration, endpoint security, backup checks, network oversight and a named point of contact — for a fixed per-user monthly fee. See Managed IT Plans.
Access is defined in your service agreement, protected by MFA, logged, and limited to what each task needs. Administrative credentials are held in an encrypted vault, and you can review or revoke our access at any time.
That is most of our clients. We act as the IT department for small and mid-sized businesses — Microsoft 365, email, networks, security and workstations — on a month-to-month basis with no long-term contract.
Yes — 1800GEEK provides managed IT services to businesses across the United States and Canada, delivered remotely with on-site visits in supported service areas.
Next Step
Ready for IT that runs itself? Talk to 1800GEEK.
Book a discovery call. We learn how your business runs, outline the risks we see, and follow up with a fixed monthly quote.